As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Almont...
Are you a resident of Almont, MI in search of a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in our esteemed organization, and we believe that Almont residents are uniquely suited to excel in this role. As a Customer Service representative, you will be the face and voice of our company, providing exceptional service to our valued customers. Your primary responsibilities will include resolving customer inquiries, handling complaints, and ensuring a seamless customer experience. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. Almont, MI residents should consider this opportunity for several reasons. Firstly, our organization values the local community and believes in fostering a close-knit work environment. By joining our team, you will have the opportunity to work alongside fellow Almont residents who understand the unique needs and preferences of our local customers. This shared understanding will enable you to provide personalized and tailored solutions to our valued clientele. Additionally, as an Almont resident, you possess invaluable knowledge about the local area, community, and culture. This familiarity will allow you to connect with customers on a deeper level, empathize with their concerns, and provide relevant recommendations or assistance. Your understanding of the Almont community will not only enhance customer satisfaction but also contribute to building lasting relationships with our clientele. Furthermore, by working in Almont, you will enjoy the convenience of a short commute. Our Customer Service position eliminates the need for long-distance travel, allowing you to maintain a healthy work-life balance. Additionally, being part of a local team means you will have the opportunity to engage in community events and contribute to the growth and development of Almont. In conclusion, this Customer Service opportunity in Almont, MI is tailor-made for residents who are passionate about providing exceptional service to their fellow community members. By leveraging your local knowledge, skills, and commitment to customer satisfaction, you can play a pivotal role in shaping positive experiences for our valued customers while enjoying the benefits of a fulfilling career close to home.