As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Birmingham...
Attention Birmingham, MI residents! We have an exciting opportunity that you won't want to miss. We are currently hiring for a Customer Service role in our vibrant city, and here's why you should consider this opportunity. First and foremost, Birmingham, MI is known for its strong community spirit and friendly atmosphere. As a Customer Service representative, you will have the chance to interact with local residents on a daily basis, providing them with exceptional service and support. Your role will contribute to the overall positive experience that Birmingham residents have come to expect when engaging with local businesses. Additionally, Birmingham is a thriving hub for various industries, including retail, technology, and healthcare. By joining our customer service team, you will have the opportunity to work with a diverse range of clients and customers from these industries, expanding your knowledge and skillset. This exposure to different sectors will not only enhance your professional growth but also open doors to potential career advancements within these thriving local industries. Furthermore, Birmingham, MI is known for its excellent schools, beautiful parks, and family-friendly neighborhoods. By working as a Customer Service representative in your own city, you can enjoy a desirable work-life balance. You will have the convenience of a short commute, allowing you to spend more time with your loved ones and partake in the numerous community events and activities that Birmingham has to offer. Lastly, Birmingham, MI offers a competitive job market with ample opportunities for career development. By joining our team, you will gain valuable experience in customer service, a skillset highly sought after by employers. This experience will not only benefit you in your current role but also serve as a stepping stone for future career advancements within Birmingham or beyond. In conclusion, if you are a resident of Birmingham, MI, this Customer Service opportunity is tailor-made for you. Take advantage of the strong community spirit, diverse industries, excellent schools, and family-friendly atmosphere that Birmingham has to offer. Join our team today and embark on a fulfilling career right in the heart of your beloved city.