As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Canton...
Are you a resident of Canton, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Canton, MI, and here's why you should consider this opportunity. First and foremost, by working in Canton, MI, you will have the advantage of staying close to home. Commuting can be a hassle, but with this position, you won't have to worry about spending hours on the road. This allows you to maintain a healthier work-life balance, with more time for family, friends, and personal activities. Furthermore, as a customer service representative in Canton, MI, you will be directly serving the local community. Canton is a vibrant and diverse town, known for its friendly residents and strong sense of community. By working here, you will have the opportunity to connect with and assist your fellow Cantonese residents, providing them with exceptional customer service and enhancing their overall experience. Additionally, Canton, MI offers a thriving job market with numerous career opportunities. As a customer service representative, you will gain valuable skills that can be applied to various industries and positions. This means that even if you decide to pursue a different career path down the line, your experience in Canton will be highly valued by future employers. Moreover, Canton, MI boasts a range of amenities and attractions that make it a great place to live and work. From beautiful parks and recreational facilities to excellent schools and healthcare services, Canton offers a high standard of living. By working in Canton, you can enjoy these benefits while contributing to the local economy and making a positive impact on the community. In conclusion, if you are a resident of Canton, MI looking for a fulfilling career opportunity, this Customer Service position is perfect for you. With its convenient location, strong sense of community, diverse job market, and excellent quality of life, Canton offers the ideal environment for personal and professional growth. Don't miss out on this chance to make a difference in your own backyard!