As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Chesterfield...
Are you a resident of Chesterfield, MI looking for an exciting career opportunity with a focus on customer service? Look no further! We are currently hiring for a Customer Service position in Chesterfield, MI, and here's why you should consider this opportunity. First and foremost, by working in Chesterfield, MI, you will have the advantage of working close to home. No more long commutes or stressful traffic situations. This means you can spend less time on the road and more time focusing on your personal life and interests. Moreover, as a resident of Chesterfield, MI, you are already familiar with the local community and its unique needs. By working in customer service within your own community, you will be able to connect with your neighbors and fellow residents on a deeper level. You will have the opportunity to cater to their specific needs and provide exceptional service that is tailored to the local community. Additionally, being a customer service representative in Chesterfield, MI means you will be supporting local businesses and contributing to the growth of the economy in your own backyard. You will have the chance to develop valuable relationships with local entrepreneurs and contribute to the overall success of the community. Furthermore, Chesterfield, MI offers a friendly and welcoming environment. By working in customer service, you will have the opportunity to engage with the residents of Chesterfield, MI, and make a positive impact on their daily lives. You can help solve their problems, answer their questions, and leave a lasting impression as a trusted and reliable resource. In conclusion, if you are a resident of Chesterfield, MI, this customer service opportunity is perfect for you. It allows you to work close to home, connect with your community, support local businesses, and make a difference in the lives of your fellow residents. Don't miss out on this chance to thrive in your own backyard!