As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Clawson...
Are you a resident of Clawson, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Clawson, MI, and here's why you should consider this opportunity. First and foremost, working in your own community has its advantages. As a Clawson resident, you are already familiar with the unique needs and preferences of the local customers. By joining our Customer Service team in Clawson, MI, you will have the opportunity to provide exceptional service to your neighbors and community members. You will be able to build strong relationships with customers, understand their specific requirements, and offer personalized solutions that truly cater to their needs. This level of local knowledge and connection can greatly enhance your ability to excel in a customer-centric role. Furthermore, working in Clawson, MI means that you will enjoy a convenient commute to your workplace. You won't have to endure long hours of traffic or spend excessive time traveling, allowing you to strike a perfect work-life balance. By minimizing your commute, you will have more time to engage in community activities, spend quality time with family and friends, or pursue your personal interests. Additionally, being a Clawson resident, you have a deep understanding of the local culture and values. This puts you in a unique position to provide exceptional customer service that aligns perfectly with the community's expectations. You already know the local businesses, landmarks, and events that are important to Clawson residents. This knowledge will enable you to assist customers with greater accuracy and efficiency, making their experience with our company even more memorable. In summary, if you are a Clawson, MI resident seeking a rewarding career in Customer Service, this opportunity is tailor-made for you. Leverage your local knowledge, enjoy a convenient commute, and contribute to the growth and satisfaction of your own community. Apply now for this exciting opportunity and take your career to new heights in Clawson, MI!