As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Clinton...
Are you a resident of Clinton, MI looking for a fulfilling career in customer service? Look no further! We are currently hiring for a Customer Service role in Clinton, MI, and here's why you should consider this exciting opportunity. First and foremost, by working in Clinton, MI, you have the advantage of being a part of a tight-knit community. As a customer service representative, you will have the opportunity to interact with local customers on a daily basis. This will not only allow you to build strong relationships with the residents of Clinton, but it will also give you the chance to make a positive impact on their lives. Whether it's helping them solve a problem, answering their questions, or ensuring their satisfaction, you will play a crucial role in creating a positive customer experience within your own community. Furthermore, Clinton, MI is known for its warm and friendly atmosphere. By working in customer service in this area, you will be able to showcase these qualities and contribute to maintaining the town's reputation. Your interactions with customers will reflect the values and hospitality that Clinton, MI is renowned for. In addition, Clinton, MI offers a range of local businesses and industries, providing you with diverse opportunities for professional growth. By working in customer service, you will gain valuable skills and knowledge that can be applied across various industries, ensuring long-term career prospects and advancement within the community. Lastly, by working in Clinton, MI, you will have the convenience of a short commute and the benefit of working close to home. This will not only save you time and money but will also allow you to maintain a healthy work-life balance. Overall, this Customer Service opportunity in Clinton, MI offers the chance to be an integral part of a supportive community, contribute to its reputation, and develop valuable skills for long-term career growth. Take advantage of this unique opportunity and apply now to become a trusted customer service representative in Clinton, MI.