As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Detroit...
Are you a resident of Detroit, MI looking for an exciting and fulfilling career opportunity? Look no further! We are currently hiring for Customer Service positions and here's why you should consider this opportunity in Detroit. First and foremost, Detroit is a city that prides itself on its strong work ethic and dedication to customer satisfaction. By joining our Customer Service team in Detroit, you will become an integral part of this thriving community, contributing to the city's reputation for exceptional service. Furthermore, Detroit is a city undergoing a remarkable transformation. With its rich history in manufacturing and automotive industries, Detroit has experienced a revitalization in recent years, attracting businesses, investments, and jobs. By joining our Customer Service team, you will be at the forefront of this rejuvenation, playing a crucial role in supporting the growth and success of local businesses. Detroit is also a city known for its diverse and resilient community. As a Customer Service representative, you will have the opportunity to interact with individuals from various backgrounds and cultures, allowing you to develop a broader perspective and enhance your interpersonal skills. This multicultural experience will not only empower you in your professional life but also enrich your personal growth. Additionally, Detroit offers a lower cost of living compared to many other major cities, providing you with an excellent opportunity to build a stable and comfortable life. With affordable housing options, a vibrant food scene, and a wide range of recreational activities, Detroit ensures a high standard of living without breaking the bank. Lastly, by joining our Customer Service team in Detroit, you will have access to a supportive network of colleagues and mentors who share your passion for exceptional service. This collaborative environment will enable you to learn and grow, both professionally and personally, while contributing to the overall success of our organization. In conclusion, Detroit, MI residents should consider this Customer Service opportunity as it allows them to be part of a dynamic and evolving city, contribute to its revitalization, embrace diversity, enjoy a lower cost of living, and be surrounded by a supportive community. Don't miss out on this chance to make a positive impact while advancing your career!