As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about East Lansing...
Are you a resident of East Lansing, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position and here is why you should consider this amazing opportunity right here in East Lansing. First and foremost, working in customer service in East Lansing means serving your own community. You will have the chance to interact with and assist your fellow East Lansing residents on a daily basis, creating a sense of camaraderie and connection. By being familiar with the local area, you will be able to provide personalized recommendations and suggestions to customers, enhancing their overall experience. Furthermore, East Lansing is renowned for its vibrant and diverse community. As a Customer Service representative, you will have the opportunity to interact with people from all walks of life, whether they are students, faculty, or long-time residents. This diversity will allow you to gain a deeper understanding of different perspectives and cultures, making your work experience all the more enriching and fulfilling. In addition, East Lansing is home to several prestigious educational institutions, including Michigan State University. By working in customer service in East Lansing, you will have the chance to engage with students and faculty members, contributing to their positive experience in the community. This interaction with the academic community can also provide valuable networking opportunities and potential for personal and professional growth. Lastly, East Lansing boasts a thriving local economy with various retail, dining, and entertainment establishments. As a Customer Service representative, you will be at the forefront of this bustling local economy, engaging with customers who are passionate about supporting local businesses. This opportunity allows you to play an integral role in fostering a strong sense of community pride and supporting the growth of East Lansing's economy. In conclusion, if you are a resident of East Lansing, MI, this Customer Service position offers you a chance to serve your own community, engage with a diverse population, connect with the academic community, and contribute to the local economy. Don't miss out on this incredible opportunity to make a difference right here in East Lansing!