As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Eastpointe...
Are you a resident of Eastpointe, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position specifically in Eastpointe, MI, and here's why you should consider this opportunity. As a resident of Eastpointe, MI, you already know the importance of community and personal connection. In this role, you will have the chance to serve and interact with the local community on a daily basis. You'll be the face of our company, representing us to our valued customers in Eastpointe, MI. This offers a unique opportunity to build strong relationships with your neighbors and make a positive impact on their lives. Moreover, as a customer service representative in Eastpointe, MI, you'll have the advantage of understanding the local culture and specific needs of the community. You will be able to relate to customers on a deeper level, providing personalized assistance and support. Your knowledge of the area will allow you to offer tailored recommendations and solutions, making a real difference in the lives of Eastpointe residents. In addition, working in Eastpointe, MI means that you'll have the convenience of a short commute, saving you valuable time and energy. You'll be able to enjoy all the benefits of working close to home, including a better work-life balance and more time to spend with family and friends. Furthermore, Eastpointe, MI is a vibrant and growing community, offering a range of local businesses and opportunities for professional growth. By joining our team in Eastpointe, MI, you'll be part of a dynamic workforce that contributes to the local economy and helps drive the city's success. In conclusion, if you're a resident of Eastpointe, MI, this Customer Service opportunity is tailor-made for you. It allows you to serve your community, leverage your local knowledge, enjoy a short commute, and contribute to the growth of Eastpointe, MI. Don't miss out on this chance to make a difference right at home. Apply now and join our team!