As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Ferndale...
Are you a resident of Ferndale, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role specifically in Ferndale, MI, and here's why you should consider this opportunity. First and foremost, by working in Ferndale, MI, you will enjoy the convenience of a short commute. No more long hours spent in traffic or dealing with the stress of a lengthy drive. This means more time to spend with family, pursuing hobbies, or simply relaxing. Moreover, as a Customer Service representative in Ferndale, MI, you will have the unique advantage of serving your local community. You will be interacting with fellow Ferndale residents, understanding their needs, and providing them with exceptional support. This allows for a personal touch in your interactions, fostering a sense of belonging and connection. You will be contributing directly to the growth and satisfaction of your own community members. Furthermore, Ferndale, MI is a vibrant and diverse city known for its rich cultural heritage. By working in Ferndale, you will have the opportunity to engage with people from various backgrounds, expanding your understanding and appreciation of different cultures. This multicultural environment will not only enrich your work experience but also broaden your horizons. Additionally, Ferndale, MI offers a thriving local economy with numerous opportunities for professional growth and advancement. By starting your career in Customer Service here, you will have the chance to establish yourself within a dynamic job market and potentially explore various career paths within the same community. In conclusion, if you're a resident of Ferndale, MI, this Customer Service opportunity is tailor-made for you. With a short commute, the satisfaction of serving your local community, exposure to diverse cultures, and plenty of room for professional growth, this role in Ferndale, MI is an excellent career choice. Don't miss out on the chance to build your future in this vibrant city!