As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Fort Gratiot Township...
Are you a resident of Fort Gratiot Township, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in your very own community. Joining our team means becoming part of a close-knit local network, where you can make a difference in the lives of Fort Gratiot Township residents every day. As a Customer Service representative in Fort Gratiot Township, MI, you will have the unique opportunity to serve and support your fellow community members. By providing exceptional customer care, you will play a vital role in ensuring the satisfaction and happiness of your neighbors, friends, and family. You will have the chance to build meaningful relationships with the people you interact with daily, fostering a sense of camaraderie and trust within the community. Fort Gratiot Township, MI residents should consider this opportunity because it offers the chance to contribute to the growth and development of their own town. By working locally, you will gain firsthand knowledge of the needs and preferences of the community, allowing you to tailor your service to best meet those demands. Being a resident yourself, you possess an inherent understanding of the unique challenges and aspirations of Fort Gratiot Township, enabling you to provide personalized assistance that truly makes a difference. Furthermore, this position offers the convenience of working close to home. Say goodbye to long commutes and hello to a better work-life balance. By joining our team, you will have more time to spend with your loved ones and engage in community activities that are important to you. You will also have the opportunity to develop strong connections with your colleagues, who share your passion for serving the Fort Gratiot Township community. Don't miss out on this incredible opportunity to work and grow within your own neighborhood. Apply now and become an integral part of the Fort Gratiot Township, MI community, making a positive impact on the lives of those around you.