As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Garden City...
Are you a resident of Garden City, MI, looking for an exciting and rewarding career opportunity? Look no further! We are currently hiring for Customer Service positions in Garden City, MI, and we believe this opportunity is perfect for you. Here's why you should consider this role: 1. Community Connection: As a resident of Garden City, MI, you know the importance of a tight-knit community. By joining our Customer Service team, you will have the opportunity to serve and connect with the local community on a daily basis. You will be the friendly face and voice that residents can rely on for support, creating a strong bond with your fellow community members. 2. Convenient Commute: Living and working in the same area can significantly improve your work-life balance. With this opportunity in Garden City, MI, you won't have to endure long commutes or spend excessive time in traffic. Imagine the convenience of a short drive or even a walk to work, allowing you to spend more time with loved ones and engage in community activities. 3. Local Knowledge Advantage: As a resident of Garden City, MI, you possess invaluable local knowledge that can greatly benefit our customers. You will understand their needs, challenges, and preferences from a unique perspective. This familiarity with the community will enable you to provide personalized and tailored support, creating exceptional customer experiences. 4. Growth Opportunities: We believe in investing in our employees' growth and development. By joining our Customer Service team in Garden City, MI, you will have access to various training programs and advancement opportunities within the company. This means that you can build a long-term career right here in your beloved hometown. 5. Supportive Work Environment: Garden City, MI, is known for its friendly and supportive atmosphere. By joining our team, you will be surrounded by like-minded individuals who share your passion for customer service and community engagement. We foster a collaborative and inclusive work environment, where everyone's contributions are valued and appreciated. In conclusion, this Customer Service opportunity in Garden City, MI, offers residents a chance to connect with their community, enjoy a convenient commute, leverage local knowledge, grow professionally, and work in a supportive environment. Don't miss out on this chance to have a fulfilling career right in the heart of your beloved hometown. Apply now!