As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Grand Blanc Township...
Are you a resident of Grand Blanc Township, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in our vibrant community, and we believe this opportunity is perfect for you. As a resident of Grand Blanc Township, MI, you understand the strong sense of community that thrives here. This job is not only an opportunity to work locally, but it also allows you to contribute to the growth and development of our beloved township. By joining our team, you will have the chance to serve your fellow community members, fostering the already close-knit relationships that make Grand Blanc Township so unique. In this role, you will be on the front lines of customer interactions, ensuring that every individual feels heard, valued, and supported. Your exceptional customer service skills will enhance the reputation of local businesses and contribute to the overall satisfaction of our residents. By embodying the warmth and hospitality that Grand Blanc Township is known for, you will play a crucial role in maintaining the strong sense of community we all cherish. Additionally, this position provides a wonderful opportunity for personal and professional growth. By working closely with local businesses, you will gain valuable insights into our township's diverse industries and contribute to their success. This hands-on experience will not only sharpen your customer service skills but also allow you to build a network of professional connections within Grand Blanc Township. Moreover, this job offers the convenience of a short commute, allowing you to spend more time enjoying the amenities our township has to offer. From the beautiful parks and recreational facilities to the vibrant local businesses and restaurants, Grand Blanc Township provides an exceptional quality of life. By working here, you can fully immerse yourself in the community, discovering new opportunities and fostering connections with your neighbors. Don't miss out on this incredible opportunity to make a difference in your community. Apply now for the Customer Service position in Grand Blanc Township, MI, and join us in shaping the future of our beloved township.