As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Grand Rapids...
Are you a resident of Grand Rapids, MI, looking for an exciting job opportunity? Look no further! We are currently hiring for a Customer Service position, and we believe that this opportunity is perfect for you. Grand Rapids, MI is a vibrant city known for its friendly and welcoming community. As a Customer Service representative, you will have the chance to interact with and assist the local residents on a daily basis. You will be the friendly face and voice that provides exceptional service to our valued customers, ensuring their needs are met and their concerns are addressed promptly. By joining our team in Grand Rapids, MI, you will become an integral part of the community. You will have the opportunity to build strong relationships with the residents, getting to know them personally and understanding their unique needs. This will not only enhance your ability to provide excellent customer service but also foster a sense of belonging and fulfillment in your work. Moreover, as a resident of Grand Rapids, MI, you are already familiar with the local culture and the needs of the community. This local knowledge will enable you to better understand and empathize with our customers, ensuring that their experiences with our company are exceptional. In addition to the rewarding and fulfilling nature of the role, Grand Rapids, MI offers a multitude of benefits for residents. The city is renowned for its excellent quality of life, with a low cost of living, diverse recreational opportunities, and a thriving arts and entertainment scene. By working in Grand Rapids, MI, you will not only enjoy the benefits of a fulfilling job but also the advantages of living in a city that values its residents' well-being and happiness. So, if you are a resident of Grand Rapids, MI, seeking a job that allows you to make a difference in your community while enjoying a fantastic quality of life, this Customer Service opportunity is perfect for you! Join us and become an essential part of our team, providing exceptional service to the wonderful residents of Grand Rapids, MI.