As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Grosse Pointe Park...
Are you a resident of Grosse Pointe Park, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Grosse Pointe Park, MI and here's why you should consider this opportunity. First and foremost, working in customer service in your own community has its advantages. You will have the chance to directly interact with and assist fellow Grosse Pointe Park residents, providing them with top-notch service and support. This means building meaningful connections and relationships with your neighbors, further enhancing the sense of community that Grosse Pointe Park is known for. In addition, as a customer service representative in Grosse Pointe Park, MI, you will have a deep understanding of the local culture and community dynamics. This knowledge will enable you to better serve and cater to the unique needs and preferences of Grosse Pointe Park residents. Whether it's recommending local businesses, providing information about community events, or addressing specific concerns related to the area, your familiarity with Grosse Pointe Park will be an invaluable asset in delivering exceptional customer service. Furthermore, this opportunity offers the convenience of working close to home. Grosse Pointe Park, MI is renowned for its picturesque waterfront parks, charming neighborhoods, and vibrant downtown area. By working locally, you will be able to enjoy a short commute, giving you more time to engage in the various recreational activities and events that Grosse Pointe Park has to offer. Overall, this Customer Service position in Grosse Pointe Park, MI provides a unique chance to contribute to your community while enjoying the benefits of working close to home. If you are a resident of Grosse Pointe Park seeking a fulfilling career where you can make a difference, apply now and join our team of dedicated customer service professionals.