As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Hazel Park...
Are you a resident of Hazel Park, MI, seeking an exciting and fulfilling career opportunity? Look no further! We are currently hiring for a Customer Service position in Hazel Park, MI, and here's why you should seriously consider this opportunity. First and foremost, by joining our team, you will become an integral part of your own community. As a Hazel Park resident, you already understand the unique needs and preferences of the local community. By providing exceptional customer service to your fellow neighbors, you will have the chance to directly contribute to the growth and success of your hometown. Furthermore, working in Hazel Park allows you to enjoy the benefits of a close-knit community. Building relationships with customers becomes even easier when you share a common bond, and being a local resident strengthens that connection. You will have the opportunity to develop personal relationships with customers, fostering a sense of trust and loyalty that is invaluable in the customer service industry. Additionally, working in Hazel Park means less commute time and expenses. You won't have to spend hours stuck in traffic or worry about high gas prices, as you will be working within your own community. This not only saves you time and money but also allows you to have a better work-life balance, with more time to spend with your family and friends. Lastly, by working in Hazel Park, you will be supporting the local economy. Your role as a customer service representative will help local businesses thrive by ensuring their customers are satisfied and their needs are met. By contributing to the success of local businesses, you are ultimately contributing to the overall growth and prosperity of Hazel Park, MI. In summary, if you are a resident of Hazel Park, MI, this customer service opportunity is an ideal fit for you. Join our team, make a difference in your community, build meaningful relationships with your neighbors, and enjoy the convenience and benefits of working close to home. Apply now and embark on a rewarding career in your own backyard!