As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Inkster...
Are you a resident of Inkster, MI looking for a rewarding job opportunity in the customer service field? Look no further! We are currently hiring for a Customer Service position in Inkster, MI, and here's why you should consider this opportunity. As an Inkster resident, you are already familiar with the strong sense of community that our town offers. By working as a Customer Service representative in Inkster, you will have the chance to make a positive impact on the lives of your fellow community members. You will be the first point of contact for customers, helping them with their inquiries, concerns, or issues. Your friendly and helpful demeanor will not only enhance their experience but also contribute to building a stronger sense of community within Inkster. Moreover, working in Inkster allows you to establish personal connections with the residents. You will not only be providing assistance but also building relationships and trust over time. Imagine the satisfaction of helping a long-time resident with their needs, recognizing their voice over the phone, and providing personalized service tailored to their preferences. These interactions will not only bring fulfillment to your work but also contribute to a positive reputation for the company within Inkster. Additionally, being an Inkster resident yourself, you are intimately familiar with the unique characteristics and needs of the community. You are well-versed in local events, businesses, and resources, enabling you to provide personalized and relevant support to customers. Your insider knowledge will ensure that the assistance you provide is hyper-specific to the residents of Inkster, making you an invaluable asset to both the customers and the company. In conclusion, as an Inkster, MI resident, this Customer Service opportunity offers you the chance to make a difference in your community, build relationships with fellow residents, and provide hyper-specific assistance based on your insider knowledge. Join us in fostering a stronger sense of unity and support within Inkster by applying for this rewarding position!