As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Lake Orion...
Are you a resident of beautiful Lake Orion, MI, looking for an exciting career opportunity right in your own backyard? Look no further! We are currently hiring for a Customer Service position in Lake Orion, MI, and here's why you should consider this amazing opportunity. First and foremost, by choosing to work in Lake Orion, MI, you'll be able to enjoy all the benefits of living in this charming lakeside community. With its picturesque surroundings, including the stunning Lake Orion itself, this town offers a serene and tranquil environment that many seek to escape the hustle and bustle of city life. Imagine starting your workday with a scenic drive or a peaceful stroll through the town, setting a positive tone for the rest of your day. Moreover, working locally in Lake Orion means you'll have minimal commute time and expenses. No more wasting hours stuck in traffic or spending a fortune on gas. This opportunity allows you to have a better work-life balance, giving you more time to spend with family and friends or pursue your hobbies and interests. Additionally, as a resident of Lake Orion, MI, you'll have the advantage of being familiar with the local community and its needs. By working in customer service within your own town, you'll have a deeper understanding of the customers you'll be serving. This familiarity can help you connect with customers on a more personal level, resulting in enhanced customer satisfaction and a more fulfilling work experience for you. Lastly, by joining our team in Lake Orion, MI, you'll not only be contributing to the growth and success of a local business but also to the prosperity of your own community. Your role will directly impact the local economy and create job opportunities for fellow Lake Orion residents. In conclusion, this Customer Service opportunity in Lake Orion, MI, offers residents the chance to work close to home, enjoy the breathtaking surroundings, and contribute to the growth of their community. Don't miss out on this fantastic chance to build a fulfilling career while staying connected to the place you call home. Apply today!