As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Lapeer...
Are you a resident of Lapeer, MI who is looking for an exciting job opportunity in the customer service field? Look no further! We are currently hiring for a customer service position in Lapeer, MI, and here's why you should consider this opportunity. First and foremost, by joining our team, you will have the chance to work in your own community. Lapeer, MI is a close-knit and friendly town, and by working locally, you will not only be able to contribute to the community but also build strong connections with your neighbors and fellow residents. You will have the opportunity to serve and assist the customers you may already know, creating a personalized and familiar environment. Additionally, Lapeer, MI offers a unique and diverse customer base that you will be able to interact with on a daily basis. From long-time residents to newcomers, you will have the chance to understand and cater to the specific needs of the Lapeer community. This will not only enhance your customer service skills but also allow you to develop a deep understanding of the local market and its dynamics. Furthermore, working in Lapeer, MI will provide you with a sense of stability and security. The town has a strong economy, with various thriving industries, making it an ideal place to build a long-term career. By working locally, you can take advantage of the numerous growth opportunities that may arise within the community, ensuring a stable and prosperous future for yourself. Finally, Lapeer, MI is renowned for its strong sense of community involvement and support. You will have the opportunity to participate in local events, fundraisers, and initiatives that aim to better the lives of Lapeer residents. By joining our customer service team, you will not only be working a job but also becoming an active member of the Lapeer community, contributing to its growth and development. In conclusion, if you are a resident of Lapeer, MI seeking a fulfilling and rewarding job in customer service, this opportunity is tailor-made for you. Working in your own community, interacting with a diverse customer base, and contributing to the growth of Lapeer will make this job a truly exceptional experience. Don't miss out on this chance to build a successful career while making a positive impact on your hometown. Apply today!