As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Lincoln Park...
Are you a resident of Lincoln Park, MI looking for a rewarding career opportunity in customer service? Look no further! We are currently hiring for a customer service position in our Lincoln Park location and believe this opportunity is perfect for you. Here's why: 1. Convenience: By joining our team in Lincoln Park, MI, you'll have the advantage of working close to home. No long commutes or traffic jams, allowing you to save time and energy for other important aspects of your life. 2. Familiarity: As a Lincoln Park resident, you are already familiar with the unique needs and preferences of the local community. This knowledge will enable you to provide exceptional customer service tailored specifically to the residents of Lincoln Park, fostering a strong sense of connection and understanding. 3. Community Impact: By working in customer service in Lincoln Park, MI, you will have the opportunity to directly impact the lives of your neighbors and fellow community members. You will be able to build meaningful relationships with customers and contribute to the growth and success of local businesses. 4. Growth Potential: Our company is committed to the growth and development of our employees. By joining our Lincoln Park team, you will have access to various training and advancement opportunities, allowing you to further your career right in your own backyard. 5. Supportive Environment: Lincoln Park, MI is known for its strong sense of community and support for its residents. By working in customer service in this area, you can expect a supportive and collaborative work environment, where your contributions are valued and recognized. In conclusion, if you are a Lincoln Park, MI resident seeking a fulfilling customer service career close to home, this opportunity is tailor-made for you. Join our team and make a difference in your community while enjoying the convenience and growth potential that Lincoln Park has to offer.