As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Madison Heights...
Are you a resident of Madison Heights, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Madison Heights, MI, and here's why you should consider this opportunity in your very own city. Firstly, by applying for this role, you will be contributing directly to the growth and success of local businesses. Madison Heights, MI is home to a vibrant community of small and medium-sized enterprises that greatly rely on exceptional customer service to thrive. By joining our team, you will have the chance to make a positive impact on local businesses and play a significant role in shaping the economic landscape of your city. Additionally, as a resident of Madison Heights, MI, you are already familiar with the unique needs and demands of the local community. You understand the preferences, values, and expectations of your neighbors, which puts you in a prime position to provide exceptional customer service tailored specifically to the Madison Heights, MI population. Your local knowledge and understanding will allow you to connect with customers on a deeper level, fostering trust and loyalty. Furthermore, working in customer service in Madison Heights, MI offers you the opportunity to build strong relationships with your fellow community members. As you interact with customers on a daily basis, you will have the chance to forge connections, create memorable experiences, and become a trusted face in the community. This not only enhances your personal and professional growth but also strengthens the social fabric of Madison Heights, MI. Lastly, as a resident of Madison Heights, MI, working in customer service locally allows you to enjoy the convenience of a short commute, saving you time and money. You can avoid the hassle of long commutes and traffic congestion, enabling you to achieve a better work-life balance and spend more quality time with your loved ones. In conclusion, this customer service opportunity in Madison Heights, MI offers a unique chance for residents to contribute to the local economy, leverage their local knowledge, build strong community relationships, and enjoy the convenience of a short commute. Don't miss out on this exciting opportunity to make a difference in your own backyard! Apply now and join our team of exceptional customer service professionals in Madison Heights, MI.