As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Milford...
Are you a Milford, MI resident seeking a rewarding career opportunity that allows you to make a positive impact on people's lives? Look no further! We are currently hiring for a Customer Service position in Milford, MI, and we believe this opportunity is perfect for you. As a Milford, MI resident, you already know that our community is a tight-knit and caring one. By joining our Customer Service team, you will have the chance to serve and support your fellow Milford residents, fostering a strong sense of camaraderie within the community. Not only will you have the opportunity to work locally, but you will also benefit from the convenience of a short commute and the ability to easily balance work and personal life commitments. Milford, MI is known for its beautiful landscapes, charming neighborhoods, and excellent schools. By working in your own community, you can contribute to its growth and success while enjoying the comforts of home. Furthermore, as a Customer Service representative in Milford, MI, you will have the chance to establish strong relationships with local businesses and residents. You will become a trusted point of contact, helping to address their concerns, provide solutions, and create a positive customer experience. Your contributions will be recognized and appreciated by your fellow Milford residents, making you an integral part of our community. Additionally, this position offers ample opportunities for personal and professional growth. Our organization values continuous learning and development, ensuring that you have the resources and support needed to excel in your role. You will receive comprehensive training and have access to ongoing educational opportunities, empowering you to further your career right here in Milford, MI. In conclusion, if you are a Milford, MI resident looking for a fulfilling career opportunity that allows you to serve your community, establish meaningful relationships, and grow both personally and professionally, this Customer Service position is the ideal fit for you. Join us in making a difference in Milford, MI!