As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Mount Clemens...
Are you a resident of Mount Clemens, MI looking for a rewarding career in customer service? Look no further! We are excited to announce a fantastic opportunity exclusively for Mount Clemens residents. At our company, we believe in empowering our local community by offering employment opportunities that cater to the needs and aspirations of Mount Clemens residents. By joining our customer service team, you will have the chance to make a positive impact on the local community while enjoying a fulfilling career. Mount Clemens, MI is a vibrant and close-knit community, known for its friendly and welcoming atmosphere. As a customer service representative in Mount Clemens, you will have the opportunity to serve and interact with fellow community members on a daily basis. This not only allows you to build strong connections with your neighbors but also fosters a sense of pride and belonging within your own community. Furthermore, by working in Mount Clemens, you can enjoy the convenience of a short commute. Say goodbye to long hours spent on the road and hello to a better work-life balance. Additionally, the cost of living in Mount Clemens is lower compared to neighboring cities, allowing you to stretch your earnings and enjoy a higher quality of life. As a customer service representative in Mount Clemens, you will also have the chance to contribute to the growth and development of local businesses. By providing exceptional service to customers, you will play a crucial role in fostering customer loyalty and driving revenue for businesses in your community. In summary, if you are a resident of Mount Clemens, MI, this customer service opportunity offers you the chance to make a positive impact on your community, enjoy a short commute, a lower cost of living, and contribute to the local economy. Don't miss out on this incredible chance to build a rewarding career right in your own backyard! Apply today and be a part of the thriving Mount Clemens community.