As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Oxford...
Are you a resident of Oxford, MI with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you! Our company is currently hiring for Customer Service representatives in Oxford, MI, and here's why you should consider this opportunity. Firstly, as an Oxford, MI resident, you are already familiar with the warm and friendly community that defines our town. By joining our customer service team, you will have the chance to serve and support your neighbors, friends, and local businesses. This role allows you to contribute directly to the growth and success of our community, fostering a greater sense of connection and pride in your work. Furthermore, as an Oxford, MI resident, you possess a unique understanding of the local culture and needs of our town. This knowledge will enable you to provide personalized and tailored assistance to our customers. Whether it's recommending the best local restaurants or helping with specific inquiries about Oxford's landmarks, your insights and familiarity will set you apart as a valuable asset to our team. Additionally, by working in Oxford, MI, you will enjoy the convenience of a short commute and the flexibility to balance work and personal commitments within your community. You'll have the opportunity to collaborate closely with local businesses, strengthening the relationships between our company and the thriving Oxford economy. Lastly, as a customer service representative in Oxford, MI, you will have access to various professional development opportunities within our company. We prioritize investing in our employees' growth and offer training programs and advancement prospects. This means that you can build a long-term career right here in Oxford, MI, without the need to relocate or commute to larger cities. In conclusion, if you are a resident of Oxford, MI seeking a rewarding customer service role, this opportunity allows you to serve your community, leverage your local knowledge, enjoy a convenient work-life balance, and grow professionally within the comfort of your hometown. Don't miss out on the chance to make a difference in Oxford, MI – apply today!