As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Plymouth...
Are you a resident of Plymouth, MI who is passionate about delivering exceptional customer service? If so, we have an exciting opportunity for you! We are currently hiring for a Customer Service position in Plymouth, MI, and here's why you should consider this opportunity. First and foremost, as a resident of Plymouth, MI, you already know the strong sense of community that exists here. By working in customer service within your own community, you will have the chance to directly contribute to the growth and success of local businesses. You will be serving your neighbors, friends, and fellow residents, which will undoubtedly create a more personal and fulfilling work experience. Furthermore, working in customer service in Plymouth, MI means that you will have the opportunity to build strong relationships with local customers. You will become a familiar face, someone they can trust and rely on. This not only enhances the overall customer experience but also allows you to truly make a difference in people's lives on a daily basis. Another advantage of this opportunity is the potential for career growth. Plymouth, MI is a thriving community with a diverse range of businesses. By starting your customer service career here, you will be exposed to various industries, allowing you to gain valuable experience and expand your skill set. This can open doors to future opportunities within the community, ensuring long-term career growth and stability. Lastly, as a resident of Plymouth, MI, you understand the unique needs and preferences of the local community. By working in customer service in your own town, you can provide tailored solutions and personalized assistance that truly addresses the specific needs of your fellow residents. This ability to connect on a deeper level with customers will not only make your job more rewarding but also contribute to the overall success of the businesses you serve. In conclusion, the Customer Service position in Plymouth, MI offers an incredible opportunity for residents to make a positive impact on their community while also enjoying personal and professional growth. Don't miss out on the chance to work in a thriving community, serve your neighbors, and build a fulfilling career in customer service.