As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Pontiac...
Are you a resident of Pontiac, MI seeking a rewarding career in customer service? Look no further! We are excited to offer an incredible opportunity right in your own backyard. Join our team of dedicated professionals and make a positive impact on the local community. As a customer service representative in Pontiac, MI, you will play a vital role in ensuring the satisfaction of our valued customers. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and provide exceptional service. By addressing their concerns promptly and efficiently, you will contribute to the overall success of our business. Pontiac, MI residents should consider this opportunity because it offers numerous advantages unique to the local community. First and foremost, this position allows you to work close to home, eliminating long commutes and saving valuable time. Additionally, you will have the opportunity to serve your fellow Pontiac residents, fostering a sense of connection and camaraderie. Working in Pontiac, MI also means becoming part of a vibrant community with a rich history. Pontiac is known for its automotive heritage, and by joining our team, you will contribute to the continued growth and prosperity of this iconic city. Moreover, supporting local businesses and organizations fosters economic development, creating a positive ripple effect throughout the community. Furthermore, Pontiac, MI offers a diverse range of cultural and recreational activities. From exploring the beautiful parks and trails to attending local events and festivals, there is always something exciting happening in Pontiac. By working in this community, you will have the opportunity to fully immerse yourself in its vibrant atmosphere and contribute to its ongoing revitalization. In conclusion, as a Pontiac, MI resident, this customer service opportunity presents a chance to work close to home, make a difference in your community, and contribute to the growth and prosperity of this historic city. Don't miss out on this fantastic opportunity – apply today and embark on a fulfilling career right in your own backyard.