As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Saginaw Charter Township...
Are you a resident of Saginaw Charter Township, MI, looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role in Saginaw Charter Township, and here's why you should consider this opportunity. First and foremost, this position offers the convenience of working right in your own community. Say goodbye to long commutes and hello to a better work-life balance. By working in Saginaw Charter Township, you can save valuable time and energy, allowing you to spend more quality moments with your loved ones or pursuing personal interests. Additionally, as a Customer Service representative in Saginaw Charter Township, you will have the unique advantage of serving and supporting your fellow community members. You will be the friendly face and voice of our company, helping local residents with their queries, concerns, and providing excellent customer service. By interacting with your neighbors and fellow Saginaw Charter Township residents, you can build strong connections and contribute to the growth and well-being of your community. Moreover, Saginaw Charter Township boasts a strong sense of community pride and support. By joining our team, you will become an integral part of this vibrant community, working alongside like-minded individuals who share your passion for providing exceptional customer service. You will have the opportunity to collaborate with local businesses, organizations, and community leaders, fostering relationships that can open doors to future career advancements and personal growth. In terms of benefits, working in Saginaw Charter Township means being part of a close-knit community that values its residents. You can enjoy the perks of local events, festivals, and attractions, all while receiving competitive compensation and comprehensive benefits packages. Don't miss out on this fantastic opportunity to work close to home, make a positive impact on your community, and enjoy the numerous benefits of being a Customer Service representative in Saginaw Charter Township, MI. Apply today and embark on a rewarding career journey right in your own backyard!