As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Sterling Heights...
Are you a resident of Sterling Heights, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position, and here's why you should consider this opportunity in our beloved city. Firstly, Sterling Heights, MI is a tight-knit community that values exceptional customer service. As a resident, you already know the importance of friendly and efficient service, and this job allows you to contribute directly to the satisfaction of your fellow community members. By joining our team, you will have the chance to make a positive impact on the lives of your neighbors and friends. Moreover, Sterling Heights, MI is home to a diverse population with various needs and preferences. As a Customer Service representative, you will encounter individuals from all walks of life, providing you with invaluable experience in navigating different customer demands. This exposure will not only enhance your problem-solving skills but also promote cultural understanding and empathy, making you a well-rounded individual both personally and professionally. Additionally, Sterling Heights, MI boasts a thriving business landscape, with numerous local establishments and organizations. By working in Customer Service, you will be at the forefront of this bustling economy, gaining insights into the local business scene and establishing connections with potential employers or collaborators. This opportunity can serve as a stepping stone for future career growth within the city. Lastly, Sterling Heights, MI is known for its strong work ethic and dedication to excellence. By taking on this Customer Service role, you will join a team of like-minded individuals who share your commitment to providing top-notch service. This supportive work environment will foster your professional development, allowing you to enhance your skills and knowledge while surrounded by motivated colleagues. In conclusion, as a resident of Sterling Heights, MI, this Customer Service opportunity is tailor-made for you. Embrace the chance to contribute to your community, gain diverse experience, connect with local businesses, and thrive in a supportive work environment. Don't miss out on this incredible chance to grow both personally and professionally right here in Sterling Heights, MI.