As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Taylor...
Are you a resident of Taylor, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role in Taylor, MI, and here's why you should consider this opportunity. First and foremost, this position is located right here in Taylor, MI, which means you won't have to endure long commutes or relocate to a different area. You can continue to enjoy the comfort and familiarity of your own community, saving valuable time and energy. In addition, this role offers a chance to contribute to the local economy. By working in Taylor, MI, you will be supporting local businesses and contributing to the growth and development of your own community. You will have the opportunity to interact with customers who may be your neighbors, further strengthening the bond within our tight-knit community. Furthermore, as a Customer Service representative, you will have the opportunity to make a positive impact on the lives of Taylor, MI residents. By providing exceptional customer service, you will ensure that your fellow community members receive the assistance they need, creating a positive experience for them. This not only enhances their satisfaction but also contributes to the overall reputation of Taylor, MI as a customer-centric community. Moreover, this position offers potential for growth and advancement. As a resident of Taylor, MI, you have the advantage of being familiar with the local market and customer preferences. This knowledge can be leveraged to excel in your role and potentially move up within the company, creating new opportunities for professional development without having to leave your beloved hometown. In summary, if you are a resident of Taylor, MI, this Customer Service opportunity is perfect for you. It allows you to work close to home, support your local economy, make a positive impact on your community, and offers potential for growth. Don't miss this chance to find fulfillment and success right here in Taylor, MI!