As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Trenton...
Are you a resident of Trenton, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role in Trenton, MI, and here's why you should consider this opportunity. First and foremost, by working in your own community, you will have the chance to serve and assist your fellow Trenton residents directly. As a Customer Service representative, you will be the face of our company, providing exceptional service to our valued customers. By helping locals solve their issues and meet their needs, you will contribute to the prosperity and growth of our community. Furthermore, working in Trenton, MI means you can enjoy the benefits of a short commute. Say goodbye to long hours spent in traffic or on public transportation. With this opportunity, you can save both time and money, allowing you to focus on what truly matters – your career and personal life. Additionally, Trenton, MI is known for its tight-knit and friendly community. By working in customer service, you will have the chance to connect with your neighbors, build relationships, and contribute to the overall positive atmosphere of our town. This job will not only provide financial stability but also allow you to make a difference in the lives of those around you. Lastly, Trenton, MI offers a variety of local businesses and attractions, creating a vibrant and dynamic environment. By working in customer service, you will have the opportunity to interact with people from all walks of life and enjoy the diversity that our community has to offer. In conclusion, this Customer Service opportunity in Trenton, MI is an exceptional chance for residents to contribute to their community, enjoy a short commute, build relationships, and experience the unique atmosphere of our town. Don't miss out on this fantastic opportunity to work and grow in Trenton, MI!