As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Utica...
Are you a resident of Utica, MI, looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Utica, MI, and here's why you should consider this opportunity. As a Customer Service representative in Utica, MI, you will play a vital role in providing exceptional service to our local community. Utica is a tight-knit and vibrant city, and by joining our team, you will have the chance to directly impact the lives of your neighbors, friends, and fellow residents. By serving the local community, you will not only contribute to its growth but also build lasting relationships with the people you interact with daily. Furthermore, working in Utica allows you to enjoy all the benefits of a small-town atmosphere while still being in close proximity to the bustling city of Detroit. Utica offers a safe and friendly environment, with a strong sense of community and local pride. By working here, you will have the opportunity to become an active member of this thriving community, supporting local businesses, and making a difference in the lives of Utica residents. Additionally, Utica, MI, boasts an array of recreational activities and amenities. From picturesque parks and nature trails to vibrant shopping and dining options, there is something for everyone to enjoy. By working in Utica, you will have easy access to these attractions during your leisure time, providing an excellent work-life balance. Moreover, Utica, MI, has a growing economy, with numerous job opportunities and a low unemployment rate. By taking on this Customer Service position, you will be part of a stable and thriving industry, ensuring job security and potential for growth within the local community. In conclusion, if you are a resident of Utica, MI, looking for a fulfilling and rewarding career, this Customer Service opportunity is tailor-made for you. Join our team and become an integral part of the Utica community, while enjoying the benefits of a small-town atmosphere, a strong local economy, and a fantastic work-life balance.