As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Van Buren...
Are you a resident of Van Buren, MI looking for a rewarding career in customer service? Look no further! We have an exciting opportunity right in your own backyard. As a customer service representative in Van Buren, MI, you will have the chance to work with a diverse range of customers from your local community. By serving your fellow Van Buren residents, you will develop a deep understanding of their needs and build strong, long-lasting relationships. Van Buren, MI is a close-knit community that values excellent customer service. By joining our team, you will have the chance to make a real impact on the lives of your neighbors and contribute to the growth and success of local businesses. Your role will be crucial in ensuring that the residents of Van Buren have exceptional experiences when interacting with our company. Furthermore, working in Van Buren allows you to enjoy the benefits of a small-town atmosphere while being just a short drive away from the vibrant city of Detroit. You can take advantage of the numerous cultural events, sports games, and entertainment options available in the nearby metropolitan area, while still enjoying the peace and tranquility of Van Buren. In addition, our company is committed to supporting the local community. We actively participate in community outreach programs, sponsor local events, and provide opportunities for residents of Van Buren to get involved and make a positive impact. By joining our team, you will have the chance to contribute to these initiatives and give back to your community. Don't miss out on this incredible opportunity to work in customer service in Van Buren, MI. Apply now and become an integral part of the local community while enjoying the benefits of a fulfilling career close to home.