As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Wixom...
Are you a resident of Wixom, MI looking for an exciting career opportunity that allows you to utilize your exceptional customer service skills? Look no further! We are currently hiring for a Customer Service position in Wixom, MI, and here's why you should consider this opportunity. First and foremost, as a Wixom resident, you already know the strong sense of community that exists in our town. By joining our team, you will have the chance to work closely with local customers and contribute to the growth and success of businesses within our community. Your role as a Customer Service representative will allow you to build relationships with fellow Wixom residents, providing them with top-notch service and support. This local connection will not only make your job more fulfilling but also create a positive impact on our town. Furthermore, as a resident of Wixom, you are familiar with the diverse range of industries that thrive in our area. From automotive to manufacturing and beyond, our town is a hub for business and innovation. By joining our Customer Service team, you will have the opportunity to interact with various businesses, gaining valuable insights into different industries and expanding your professional network. This exposure can open doors to exciting career paths and growth opportunities within Wixom itself. Additionally, Wixom, MI is known for its excellent educational institutions, including Walled Lake Consolidated Schools and Oakland Community College. By joining our team, you will have the chance to work for a company that values continuous learning and development. We offer comprehensive training programs and ongoing support to ensure you have the necessary skills to excel in your role. This commitment to growth aligns perfectly with the educational values of our community. In conclusion, this Customer Service opportunity in Wixom, MI offers a unique chance for residents to contribute to the local community, gain exposure to various industries, and receive comprehensive training and support. Don't miss out on this chance to make a difference in Wixom while advancing your career. Apply today and join our team!