As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Bay City...
Attention Bay City, MI residents! We have an incredible opportunity for you to join our team as a Customer Service representative. If you are looking for a fulfilling career that allows you to make a difference in your community, this is the perfect role for you. Bay City, MI is a vibrant and close-knit community known for its friendly residents and strong sense of community. As a Customer Service representative in Bay City, you will have the chance to interact with your fellow community members on a daily basis and provide them with exceptional service. You will become the face of our company, representing our values and commitment to excellence. In Bay City, MI, customer service is not just a job – it's a way of life. Our residents take pride in providing outstanding service to their neighbors and friends. By joining our team, you will have the opportunity to contribute to this culture of exceptional customer service and make a positive impact on the lives of Bay City residents. Furthermore, Bay City, MI offers a unique blend of small-town charm and big-city amenities. With its beautiful waterfront, vibrant downtown area, and numerous recreational opportunities, Bay City is a fantastic place to live and work. By working as a Customer Service representative in Bay City, you will have the opportunity to enjoy all the benefits this community has to offer while pursuing a successful career. Additionally, as a Bay City, MI resident, you will have the advantage of working in a familiar environment. You will be able to leverage your knowledge of the local community to better serve our customers and build strong relationships with them. Don't miss out on this incredible opportunity to work in the heart of Bay City, MI as a Customer Service representative. Join our team and become an integral part of a community that values exceptional service and fosters personal and professional growth. Apply now and embark on a rewarding career path right here in Bay City, MI!