As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Berkley...
Are you a resident of Berkley, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Berkley, MI, and here's why you should consider this amazing opportunity. First and foremost, as a resident of Berkley, MI, you already know that our community is known for its friendly and welcoming atmosphere. By joining our team, you will have the chance to represent and serve the local community, making a positive impact on the lives of your neighbors and friends. Imagine the satisfaction of helping your fellow Berkley residents with their needs and ensuring their utmost satisfaction. Moreover, being a Customer Service representative in Berkley, MI means that you will be working in close proximity to your community. No more long commutes or traffic jams! You will have the convenience of working just minutes away from your home, allowing you to spend more time with your family and engage in local activities and events. Additionally, this opportunity allows you to be a part of the thriving local economy. Berkley, MI is known for its diverse range of small businesses, and this Customer Service role will give you the chance to support and contribute to the success of these local establishments. By providing exceptional customer service, you will play a crucial role in fostering customer loyalty and promoting the growth of local businesses. Furthermore, as a Customer Service representative in Berkley, MI, you will have the opportunity to build strong relationships with your community members. You will become a familiar face, trusted and relied upon by your fellow Berkley residents. This sense of connection and belonging can bring immense job satisfaction and a rewarding career experience. In conclusion, if you are a resident of Berkley, MI, this Customer Service opportunity provides you with the chance to serve, support, and thrive within your own community. Don't miss out on the chance to make a difference and pursue a fulfilling career right here in Berkley, MI!