As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Ecorse...
Are you a resident of Ecorse, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service role specifically in Ecorse, MI, and we believe this opportunity is perfect for you. Here's why: 1. Local Convenience: By working in Ecorse, MI, you won't have to endure long commutes or travel far from home for work. This means more time for yourself and your loved ones. Additionally, being a local resident, you are already familiar with the area, its people, and their needs, which will enable you to better serve our customers. 2. Community Engagement: Ecorse, MI is a close-knit community, and this job provides an excellent opportunity for you to engage with your neighbors and fellow community members. As a customer service representative, you will play a crucial role in addressing their concerns, answering their questions, and providing them with exceptional service. By working closely with the local community, you will not only contribute to its growth but also build strong relationships with the people you serve. 3. Job Growth: Ecorse, MI is a thriving town with numerous businesses and industries. By joining our customer service team, you will not only secure a steady job but also open doors for future career growth. With your dedication and commitment, there will be ample opportunities for advancement within our organization or other local businesses. 4. Supportive Work Environment: As a resident of Ecorse, MI, you understand the importance of a supportive community. Our company values teamwork, collaboration, and a positive work culture. By joining our team, you will be surrounded by like-minded individuals who will encourage and support your professional development. 5. Make a Difference: By working in customer service, you have the power to make a positive impact on people's lives every day. As an Ecorse, MI resident, you have a unique perspective and understanding of the local community's needs and challenges. By providing exceptional customer service, you will contribute to enhancing the overall experience and satisfaction of our customers, making a real difference in their lives. Join our team as a Customer Service representative in Ecorse, MI, and embark on a rewarding career where you can grow professionally, engage with your community, and make a meaningful impact on the lives of local residents. Apply today and seize this opportunity right at your doorstep!