As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Flat Rock...
Are you a resident of Flat Rock, MI looking for a fulfilling career in customer service? Look no further! We are currently hiring for a Customer Service position in Flat Rock, MI, and here's why you should consider this opportunity. First and foremost, as a Flat Rock resident, you understand the unique needs and preferences of the local community. By joining our customer service team, you will have the opportunity to directly interact with your fellow community members, providing them with exceptional service and support. Your deep understanding of the local culture, traditions, and values will enable you to build genuine connections with customers, creating a positive and personalized experience for each interaction. Additionally, working in customer service in Flat Rock, MI allows you to contribute to the growth and success of local businesses. Our company partners with various local establishments, and your role will be vital in ensuring their customers' satisfaction. By providing excellent service, you will not only enhance the reputation of these businesses but also play a crucial role in driving their growth and fostering a thriving local economy. Moreover, as a Flat Rock resident, you will benefit from the convenience of working close to home. Commuting time and expenses will be significantly reduced, allowing you to achieve a better work-life balance and spend more quality time with your family and friends. Our commitment to providing a flexible work schedule further enhances this advantage, ensuring a seamless integration of your personal and professional commitments. Lastly, joining our customer service team in Flat Rock, MI offers ample opportunities for career growth and advancement. As we expand our operations in the area, there will be increasing opportunities for you to take on leadership roles and contribute to shaping the future of our company. By demonstrating your exceptional customer service skills and dedication, you can pave the way for a rewarding and fulfilling career right in your own community. In conclusion, if you are a Flat Rock, MI resident seeking a customer service opportunity, this role is tailor-made for you. Join our team, make a difference in the lives of your fellow community members, and enjoy the numerous benefits of working close to home. Apply now and embark on a fulfilling career journey!