As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Flint...
Are you a resident of Flint, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for Customer Service positions in Flint, MI, and here's why you should consider this amazing opportunity. First and foremost, we understand the unique challenges and strengths of the Flint community. As a city that has faced adversity, we strongly believe in supporting our local talent. By joining us, you will contribute to the revitalization of Flint, MI, and be a part of its promising future. Working in customer service in Flint, MI means you will be serving your fellow community members. This allows you to develop strong relationships with your neighbors, offering a sense of familiarity and connection in your daily interactions. As a Flint resident, you understand the local culture, values, and needs of the community better than anyone else. This knowledge will empower you to provide exceptional customer service tailored specifically to the people of Flint. Additionally, our company is committed to investing in the growth and development of our employees. We offer comprehensive training programs that are designed to enhance your skills and knowledge in customer service. By joining our team, you will have access to valuable resources that will not only help you excel in your current role but also provide opportunities for career advancement within the company. Moreover, being a Flint, MI resident, you will benefit from the convenience of working close to home. Our office is conveniently located in the heart of Flint, reducing commuting time and expenses. You'll have more time to spend with your loved ones and engage in activities that matter to you. In conclusion, this customer service opportunity is tailor-made for Flint, MI residents. By joining our team, you will have the chance to contribute to the community, provide exceptional service to your neighbors, and enjoy the convenience of working close to home. Don't miss out on this incredible chance to grow both personally and professionally while making a positive impact on Flint, MI. Apply today!