As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Kalamazoo...
Are you a resident of Kalamazoo, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in your very own city, and here's why you should consider this opportunity. First and foremost, by joining our team, you will have the chance to contribute directly to the growth and success of local businesses. Kalamazoo, MI is known for its vibrant and diverse community, filled with small and medium-sized enterprises that rely on excellent customer service to thrive. By working in customer service, you will play a crucial role in ensuring customer satisfaction, helping businesses build strong relationships with their clientele, and ultimately driving their success. Additionally, this position offers immense potential for personal and professional growth. Kalamazoo, MI is home to a number of reputable educational institutions, including Western Michigan University. By working in customer service, you will have the opportunity to enhance your communication, problem-solving, and interpersonal skills - all of which are highly valued in today's job market. Moreover, the transferable skills gained in this role can open doors to various other career paths, both within the customer service industry and beyond. Moreover, as a Kalamazoo, MI resident, you will benefit from the convenience of working close to home. Commuting can be a significant stressor, but with this opportunity, you can say goodbye to long hours spent on the road. Imagine the extra time you will have to spend with your loved ones, pursue hobbies, or engage in community activities. In conclusion, if you are a resident of Kalamazoo, MI seeking a rewarding career that directly impacts local businesses, offers potential for growth, and allows you to enjoy the convenience of working close to home, then this Customer Service position is the perfect fit for you. Don't miss out on this opportunity to make a difference in your community while advancing your own professional development. Apply today and take the first step towards an exciting and fulfilling career in Kalamazoo, MI!