As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Marquette...
Are you a resident of Marquette, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Marquette, and here's why you should consider this opportunity. Marquette, MI is a unique and vibrant city nestled on the shores of Lake Superior. As a resident, you already know the beauty and charm it holds. By joining our Customer Service team, you will not only be able to enjoy all that Marquette has to offer but also contribute to its thriving community. As a Customer Service representative, you will have the chance to directly interact with the local residents of Marquette, providing them with exceptional assistance and support. You will be the face of our company, representing our commitment to excellent customer care and ensuring that every interaction leaves a positive impression. Living in Marquette, you understand the values and needs of the local community. By working in Customer Service, you will have the opportunity to connect with your fellow residents on a personal level, truly understanding their concerns and providing tailored solutions. Your familiarity with the area and its unique characteristics will give you an edge in understanding customer needs and offering relevant recommendations. Furthermore, being a Customer Service representative in Marquette means being part of a close-knit community. You will have the chance to build long-lasting relationships with your customers, becoming a trusted and reliable resource for them. Your role will not only involve addressing their inquiries but also playing a crucial role in enhancing their overall experience as residents of Marquette. In addition to the rewarding interactions with customers, our company offers competitive compensation and benefits packages. We value our employees and believe in providing a supportive work environment that fosters growth and development. So, if you are a resident of Marquette, MI seeking an opportunity to make a difference in your community while enjoying the beauty of your hometown, consider joining our Customer Service team. Apply now and embark on a fulfilling career journey right here in Marquette.