As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Monroe...
Attention Monroe, MI residents! We have an incredible opportunity for you to join our Customer Service team right here in your beloved city. Let us explain why you should consider this opportunity, tailored specifically to Monroe, MI. First and foremost, by joining our Customer Service team in Monroe, MI, you will have the chance to work close to home. No more long commutes or wasting precious time in traffic. Embrace the convenience of a short commute, allowing you to spend more time with your loved ones or pursuing your hobbies. Monroe, MI has a strong sense of community, and by joining our team, you will have the chance to serve your fellow community members. As a Customer Service representative, you will be the face and voice of our company, assisting Monroe residents with their inquiries and providing top-notch service. You will have the opportunity to build relationships with your neighbors, further strengthening the bonds within our community. Furthermore, by working in Monroe, MI, you will contribute to the local economy. Supporting local businesses is crucial for the growth and development of our city. By being a part of our Customer Service team, you will play a pivotal role in fostering economic prosperity within Monroe, MI. Monroe, MI is known for its rich history and natural beauty. By working in your own backyard, you will have the chance to explore and appreciate the historical landmarks, scenic parks, and serene lakes that Monroe has to offer. Take advantage of the opportunity to immerse yourself in the beauty of your hometown while pursuing a fulfilling career. In summary, Monroe, MI residents should consider this Customer Service opportunity because it offers the convenience of a short commute, the ability to serve and strengthen the local community, contribute to the local economy, and enjoy the beauty and history of your hometown. Don't miss out on this chance to be a part of something special right here in Monroe, MI.