As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Oakland County...
Are you a resident of Oakland County, MI? Are you looking for an exciting opportunity to join a dynamic customer service team? Look no further! We have an incredible opportunity for you right here in Oakland County. As a resident of Oakland County, MI, you are already familiar with the outstanding sense of community and pride that our county offers. By joining our customer service team, you will have the chance to contribute to the growth and development of businesses right here in our own backyard. Your role will be crucial in ensuring that our local businesses thrive and provide exceptional service to our residents. Oakland County, MI is known for its diverse and vibrant communities, and by joining our team, you will have the opportunity to interact with individuals from all walks of life. You will be the friendly voice on the other end of the line, assisting customers with their inquiries, resolving issues, and providing top-notch service that reflects the values of our county. Furthermore, as an Oakland County, MI resident, you already understand the unique needs and preferences of our community. By joining our customer service team, you will have the opportunity to use your local knowledge and expertise to assist customers in a way that no out-of-state representative can. You will be able to provide personalized recommendations, suggest local businesses, and truly connect with our residents on a deeper level. In addition to the satisfaction of supporting our local economy and serving our community, you will also enjoy the convenience of working close to home. No more long commutes or stressful traffic! By working in Oakland County, you can enjoy a better work-life balance and spend more time enjoying all the wonderful amenities that our county has to offer. Don't miss out on this incredible opportunity to make a difference in Oakland County, MI. Join our customer service team and be a part of the community-driven growth that makes our county thrive. Apply today and let your local expertise shine!