As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about South Lyon...
Are you a South Lyon, MI resident looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service role in South Lyon, MI, and here's why you should consider this opportunity. First and foremost, by joining our team in South Lyon, MI, you will have the advantage of working in your own community. This means that you can eliminate long commutes, saving valuable time and energy. You can quickly and easily reach your workplace, allowing for a better work-life balance. Moreover, as a resident of South Lyon, MI, you already understand the unique needs and preferences of the local community. By working in customer service within your own community, you can provide a personalized touch that truly resonates with your fellow residents. You will have a deep understanding of the local culture, making it easier for you to relate to and assist customers effectively. Additionally, South Lyon, MI is a close-knit community with a strong sense of belonging. By working in customer service within your own community, you will have the opportunity to build strong relationships with local customers. You will become a familiar face, trusted advisor, and an integral part of the community. Furthermore, South Lyon, MI offers a thriving business environment with numerous opportunities for personal and professional growth. By joining our team, you will not only contribute to the growth of our company but also have the chance to develop your skills and advance your career right here in South Lyon, MI. In conclusion, if you are a resident of South Lyon, MI, this is an exceptional opportunity to work within your own community, provide personalized service, build strong relationships, and grow both personally and professionally. Don't miss out on this chance to make a meaningful impact in your own backyard! Apply now for the Customer Service role in South Lyon, MI.