As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Southfield...
Are you a resident of Southfield, MI looking for a fulfilling career opportunity? Look no further! We are currently hiring for a Customer Service position in Southfield, MI, and here's why you should consider this opportunity. First and foremost, this position offers the convenience of working locally in Southfield, MI. No more long commutes or spending hours stuck in traffic. By joining our team, you will have the luxury of a short and stress-free commute, allowing you to save time and energy for other activities that matter to you. Additionally, Southfield, MI is a vibrant and diverse community, and as a Customer Service representative, you will have the chance to interact with a wide range of customers from various backgrounds. This will not only enrich your professional experience but also provide you with valuable insights into different cultures and perspectives. Moreover, Southfield, MI is a thriving business hub, with numerous companies and organizations calling it home. By joining our Customer Service team, you will have the opportunity to work with leading businesses in the area, gaining exposure to a variety of industries and expanding your professional network. This can open doors for future career growth and advancement within Southfield, MI itself. Furthermore, Southfield, MI boasts a strong sense of community and support for local businesses. By working in Customer Service in Southfield, MI, you will have the chance to contribute to and support the local economy, fostering a sense of pride and fulfillment in your work. Lastly, Southfield, MI offers a high quality of life with its abundance of parks, recreational facilities, and cultural attractions. By working locally, you will have the flexibility to enjoy these amenities during your free time, enhancing your work-life balance and overall well-being. In conclusion, if you are a Southfield, MI resident seeking a rewarding career opportunity, our Customer Service position is tailor-made for you. Enjoy the benefits of working locally, interacting with a diverse customer base, and being part of a thriving business community. Join us today and embark on an exciting and fulfilling career journey right here in Southfield, MI.