As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Westland...
Are you a resident of Westland, MI looking for an exciting job opportunity? Look no further! We are currently hiring for Customer Service positions in Westland, MI, and here's why you should consider this fantastic opportunity in your own backyard. First and foremost, by working in Westland, MI, you can avoid the daily hassle of commuting to distant cities. Say goodbye to long hours spent in traffic or on crowded public transportation. With this opportunity, you'll have the convenience of working close to home, allowing for a better work-life balance and more time to spend with family and friends. Moreover, as a Westland, MI resident, you already possess a deep understanding of the local community. This knowledge can be a significant advantage when providing exceptional customer service. You'll be able to connect with customers on a more personal level, understanding their unique needs and providing tailored solutions. Your familiarity with the area will also enable you to offer valuable insights and recommendations to customers seeking local services and products. Working as a Customer Service representative in Westland, MI will also allow you to contribute to the growth and development of your own community. By assisting local businesses and residents, you'll be playing a vital role in enhancing the overall customer experience in the area. This, in turn, will contribute to the economic prosperity of Westland, MI, helping it thrive and attracting further opportunities for its residents. Lastly, let's not forget about the convenience of having a job close to home. No more long commutes or worrying about being late due to unexpected traffic. With this opportunity, you'll be able to enjoy the benefits of a shorter commute, saving both time and money on transportation costs. In conclusion, for Westland, MI residents, this Customer Service position presents an excellent opportunity to work in your own community, leverage your local expertise, contribute to its growth, and enjoy the convenience of a short commute. Don't miss out on this chance to make a difference right where you live. Apply now and join us in providing exceptional customer service to Westland, MI!