As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Redford...
Are you a resident of Redford, MI looking for an exciting career opportunity in customer service? Look no further! We are currently hiring for a Customer Service position in Redford, MI, and here's why you should consider this opportunity. First and foremost, by working in Redford, MI, you will have the chance to serve and support your local community. As a customer service representative, you will have the unique opportunity to assist your fellow Redford residents, helping them with their inquiries, concerns, and providing exceptional service. By being a part of this role, you will contribute to the growth and development of your community, fostering positive relationships with local customers. Furthermore, working in Redford provides you with the advantage of having a strong understanding of the local culture, needs, and preferences. You will be able to relate to your customers on a deeper level, as you share a common background and experiences. This familiarity will allow you to provide personalized and tailored assistance, ensuring customer satisfaction and loyalty. Additionally, being a resident of Redford, MI means that you are well-acquainted with the area and its surroundings. You possess valuable knowledge about local businesses, events, and attractions, which can greatly benefit your interactions with customers. You can provide recommendations, suggestions, and valuable insights, making their experience even more enjoyable. Not to mention, by working in Redford, MI, you will have the convenience of a short commute to work, avoiding long hours of travel and traffic congestion. This will give you more time to spend with your family, pursue personal interests, or engage in community activities. In conclusion, this customer service opportunity in Redford, MI offers a unique chance to make a positive impact on your local community, utilize your knowledge of the area, and enjoy the convenience of a short commute. If you are a resident of Redford, MI seeking a fulfilling career in customer service, this opportunity is perfect for you!