As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Rochester Hills...
Attention Rochester Hills, MI residents! We have an exciting job opportunity available for you in our Customer Service department. Let us tell you why you should seriously consider this opportunity in your hometown. First and foremost, by joining our Customer Service team in Rochester Hills, MI, you will have the chance to work close to home. Say goodbye to long commutes and hello to a better work-life balance. Imagine the convenience of being just a short drive away from your workplace, allowing you to spend more time with your loved ones or pursuing your hobbies. Furthermore, Rochester Hills, MI is known for its tight-knit community and friendly atmosphere. By working in Customer Service, you will have the opportunity to interact directly with the residents of Rochester Hills. You will be the face and voice of our company, helping to build and maintain positive relationships with the community. This role offers you the chance to have a direct impact on the lives of your neighbors, providing them with exceptional service and support. In addition, Rochester Hills, MI is a city that values education and personal growth. Our company is committed to fostering a culture of continuous learning and development. As a Customer Service representative, you will have access to various training programs and resources to enhance your skills and knowledge. This commitment to growth aligns perfectly with the values of Rochester Hills, MI, making it an ideal opportunity for residents who are passionate about personal and professional advancement. Furthermore, by working in Customer Service in Rochester Hills, MI, you will be contributing to the local economy and supporting the growth of your community. Your role will not only benefit our company but also the residents and businesses in Rochester Hills. By choosing this opportunity, you will be making a positive impact on your own hometown. In conclusion, if you are a resident of Rochester Hills, MI, this Customer Service opportunity is tailor-made for you. Enjoy the perks of working close to home, serving your community, and contributing to the growth of your hometown. Don't miss out on this chance to be part of a team that values your skills, supports your growth, and celebrates the unique community spirit of Rochester Hills, MI. Apply today and embark on an exciting career journey right in your own backyard!