As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about West Bloomfield Township...
Are you a resident of West Bloomfield Township, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in our vibrant community, and here's why you should consider this opportunity. First and foremost, working in customer service within West Bloomfield Township allows you to serve and interact with your own community members on a daily basis. You'll have the opportunity to build strong relationships with the locals, understand their needs, and provide outstanding service tailored to their specific requirements. As a resident yourself, you'll have a unique advantage in understanding the local culture, preferences, and nuances, which will enable you to offer personalized assistance and go above and beyond to exceed customer expectations. Additionally, West Bloomfield Township is known for its strong sense of community and dedication to supporting local businesses. By working in customer service within the township, you'll have the chance to contribute to the growth and success of these businesses directly. Your interactions with customers will not only help them feel valued and satisfied, but also play a vital role in fostering a positive image for the township and its local establishments. Furthermore, West Bloomfield Township offers a diverse and thriving economy, providing ample opportunities for career growth and advancement. By joining our customer service team, you'll gain valuable experience and skills that can be applied to various industries and roles within the township. Whether you aspire to work in retail, hospitality, or any other customer-focused field, this position will serve as a strong foundation for your professional development. Lastly, as a West Bloomfield Township resident, working within the community allows you to enjoy the convenience of a short commute, reducing travel time and increasing work-life balance. You'll have the opportunity to contribute to your local economy while maintaining a strong connection to your neighborhood. In summary, this Customer Service position in West Bloomfield Township, MI offers the unique advantage of serving your own community, contributing to local businesses, and providing valuable career opportunities. Don't miss out on this chance to make a difference in your backyard – apply now!