As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Brighton...
Are you a resident of Brighton, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Brighton, MI and here's why you should consider this opportunity. First and foremost, working in customer service in your own community allows you to build strong relationships with your fellow Brighton residents. You will have the chance to interact with and assist your neighbors on a daily basis, creating a sense of camaraderie and community spirit. This not only enhances your work experience but also contributes to the overall growth and harmony of our town. Additionally, being a Brighton resident gives you a unique advantage in this role. You are already familiar with the local businesses, services, and attractions, which allows you to provide personalized and tailored assistance to our customers. Your knowledge of the area will enable you to offer specific recommendations, insider tips, and valuable insights to customers seeking advice or information about Brighton. Furthermore, working in customer service in Brighton, MI provides you with an opportunity to contribute to the local economy. By assisting customers in finding and purchasing products or services, you are directly supporting our local businesses and helping to stimulate growth and prosperity in our community. You become an integral part of Brighton's economic ecosystem, playing a crucial role in keeping our town thriving. Moreover, this position offers a chance for personal and professional growth. You will have the opportunity to enhance your communication and problem-solving skills while dealing with a diverse range of customers. Furthermore, our company provides ample training and development opportunities to help you advance in your career and reach your full potential. In conclusion, as a resident of Brighton, MI, this customer service opportunity provides you with the chance to make a positive impact on your community, capitalize on your local knowledge, contribute to the local economy, and grow both personally and professionally. Don't miss out on this exciting opportunity to work right here in the heart of Brighton, MI!