As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Ann Arbor...
Are you an Ann Arbor, MI resident looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Ann Arbor, MI, and here's why you should consider this amazing opportunity. Ann Arbor, MI is a vibrant and thriving city known for its rich cultural scene, top-notch educational institutions, and a strong sense of community. By joining our Customer Service team in Ann Arbor, MI, you'll have the chance to work in an environment that values diversity, innovation, and collaboration. As an Ann Arbor, MI resident, you already know that this city is home to the prestigious University of Michigan, renowned for its academic excellence and cutting-edge research. By working in Customer Service in Ann Arbor, MI, you'll have the opportunity to interact with a diverse range of students, faculty, and staff members, allowing you to expand your network and gain valuable insights into various fields. Moreover, Ann Arbor, MI is known for its commitment to sustainability and environmental consciousness. By joining our Customer Service team in Ann Arbor, MI, you'll be working for a company that shares these values and actively contributes to the local community. From participating in local initiatives to reduce waste and promote eco-friendly practices, to supporting local businesses and organizations, you'll have the chance to make a positive impact on the place you call home. In addition to the unique cultural and environmental aspects, Ann Arbor, MI offers a high quality of life. With its vibrant downtown area, filled with eclectic shops, restaurants, and entertainment venues, there is always something exciting to do. Furthermore, Ann Arbor, MI is surrounded by beautiful parks and nature reserves, providing ample opportunities for outdoor activities and relaxation. Overall, by considering this Customer Service opportunity in Ann Arbor, MI, you'll have the chance to work in a city that values education, sustainability, and community engagement. Don't miss out on this incredible chance to grow both personally and professionally while contributing to the success and well-being of your local community. Apply now and become part of the thriving Ann Arbor, MI workforce!